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100% Match

Customer Service Associate for international voice process

POSITION SUMMARY –A CSA in this role deals with a number of incoming calls pertaining to the client’s business. Theassociate provides excellent customer service and gives precise information to the customer ensuringcustomer satisfaction.MINIMUM ELIGIBILITY• Education / Qualifications:Graduate / with or without ExperienceUndergraduate – min 6 months of work experience10th Pass above 19 years of age and min 6 months of work experienceTravel boundary limits: Candidate should be residing within the local transport limitsKEY RESPONSIBILITES• Answers incoming customer calls with a friendly and positive manner and providesoutstanding service to the customer throughout the duration of the call.• Responds to incoming calls from the customers to solve queries and provide alternativeoptions, also change any account information upon customer’s request.• Ensure resolutions are provided keeping in mind call control and call duration as prescribedby the client SLA.• Ensures all information provided is post verification and authentication as per the DataProtection Act• Updates the client software with customer information, queries and Service requests.• Provides new thoughts and ideas for process improvements• Works in conjunction with process requirements and metrics (SLA)• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised bythe customerKNOWLEDGE AND SKILLS• Excellent communication skills• Polite and customer service oriented• Able to comprehend customer queries and provide the relevant resolve• Exhibits patience and empathy to resolve customer queries• Typing Skills: 15 wpm with 85 % accuracy

  • Date Posted:  18-Feb-2014
  • Experience Level:  0 to 2 yrs
  • Industry:  BPO/ITES
  • Functional Area :  ITES/BPO/KPO/Customer Services/Operations
  • Location:  Bangalore
  • Salary:  100000 - 200000
  • Job Type:  Permanent

Keywords:voice process

100% Match

Huge openings for domestic Bpo voice process

Required:Customer care executive voice processQualification:Minimum 10th pass with kanada or Hindi language should knownLocation:Minarva circleSalary:7k with incentiveIntrested candidate contact us at:7795065658

  • Date Posted:  10-Jun-2014
  • Experience Level:  0 to 1 yrs
  • Industry:  BPO/ITES
  • Functional Area :  ITES/BPO/KPO/Customer Services/Operations
  • Location:  Bangalore
  • Salary:  100000 - 200000
  • Job Type:  Permanent

Keywords:bpo